Customers who may face impending service disconnection if they don't pay their past due balance still have the option of paying by check, credit card or debit card.īe aware of National Grid's disconnection process: National Grid must follow certain rules set by the New York Public Services Commission when it comes to disconnecting customers for non-payment. However, they never will demand direct payment as the only option to avoid shutoff. Know when National Grid might call you: National Grid may contact customers with past due balances by phone to offer payment options and to remind them that service disconnection is a possibility if they fail to pay their past due balance. If you doubt the identity of the caller, hang up immediately and call National Grid customer service at 1-80 for upstate New York, 71 for customers in Brooklyn, Queens and Staten Island, or 1-80 for the Rockway Peninsula.īe careful about providing personal information: be wary of providing personal information (including your banking/credit card information, or Social Security Number) to anyone who calls you, unless you are sure about the authenticity of the caller Verify the identity of the caller: National Grid representatives should be able to provide you with exact details of your account, such as the last five digits of your account number, and/or the exact balance on your account. You can avoid falling for a phone scam from someone claiming to be calling from National Grid if you remember these tips. If you think it is an emergency, call 9-1-1 Avoiding National Grid Phone Scams If you receive a visit or a phone call from someone claiming to be from National Grid but who you don't trust, call the appropriate National Grid customer service number for your area. Be wary of any calls from people claiming to be from National Grid that do not come from these numbers National Grid's customer service numbers are 1-80 for Upstate New York, 71 for Metro New York, and 1-80 for Long Island and the Rockaways.For example, if someone comes to your door and you are not sure whether they truly are a National Grid representative, tell them to wait outside, and call National Grid customer service to confirm their identification Never let anyone into your home if they cannot show you official National Grid ID, or if you have any doubt about their authenticity.Never provide your Social Security Number, credit card number, and/or bank account information to anyone requesting it unless it was you initiated the contact and you are sure of the identity of the person you are speaking with. ![]() You can verify a phone call from National Grid by asking the representative to provide the last five digits of your National Grid account number (make sure to have this handy with you!) Most (but not all) National Grid employees also travel in clearly marked National Grid vehicles when providing service to residences and businesses. Any contractor doing work for National Grid is also required to carry a National Grid ID. Always ask for identification: all National Grid employees should have company photo identification cards. If you are approached in person by someone claiming to represent National Grid, ask to see their ID.Get in the habit of following these tips when dealing with anyone who contacts you (whether in person or over the phone) claiming to be representing National Grid. While con artists and scammers are becoming increasingly sophisticated (see our descriptions of recent scams targeting National Grid customers below), spotting a scam can be fairly easy if you stay aware of a few facts General Tips for Avoiding Scams National Grid impersonators try to enter customer homes by asking to see their bills and/or meters, and may steal goods or demand money for their services.National Grid customers receive calls from people posing as National Grid employees threatening them of impending service disconnection if they don't pay money immediately. ![]()
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